FAQ
REGISTRATION & TICKET QUESTIONS
Why do I need to register for the event if I already have my ticket?
Everyone must check-in for the event in order to receive a conference pass that will give you access to events based on your ticket category.
Please keep your pass for the duration of the event.
What time is the registration?
Registration starts on Friday, July 26, 2024 from 3:00 pm to 7:00 pm PST. We ask that everyone arrives within this 4-hour window.
Where can I register?
The registration booth will be setup at Callaway Vineyard and Winery. We will send an email notification closer to the event date with exact location.
How will I receive my ticket?
Your ticket will be sent immediately to the email address you provided during the online purchase. If you haven’t received your ticket, please contact [email protected]
Platform processing fees will be added to the final ticket price. Please click ’Show Summary’ to see the breakdown of your charges before adding in billing information.
How do I print a ticket?
To print or text your ticket, please follow the instructions below:
Please click 'VIEW ALL TICKETS' in the right-hand corner first.
Then click the 'PRINT TICKET' or 'TEXT MY TICKET' option.
If you don't click the 'VIEW ALL TICKETS' option first, the page will be blank. We recommend saving it as a PDF and printing it in black and white.
The other option will be to screenshot your ticket, save it, and print it from your desktop.
Please note that you can also show our staff an e-version of your ticket at the registration as long as the barcode, name and ticket number are visible.
Can I purchase a ticket for my guest(s)?
Yes. Once you complete a multiple ticket purchase transaction, please contact [email protected] and let us know your guest(s) full name attending the event.
Please make sure to provide your guest(s) with the ticket(s) that you purchased.
Our volunteers will need to see a ticket purchase from your guest and have their full name on record in order to issue a conference pass during registration on July 26.
Can I purchase tickets later or will tickets be sold at the door?
Ticket purchase is subject to availability. Please note, we only have a limited number of tickets, so encourage you to purchase all your tickets at once. We do not hold tickets and they are sold on a first come, first served basis.
Can I just purchase a ticket to the VIP Reception?
No, we do not sell tickets for the VIP Reception only.
Can I just purchase a ticket to the evening “Under the Stars” event?
No. We are not selling separate “Under the Stars’ event tickets.
I need to update my information after purchasing my ticket.
Please contact: [email protected]
What do I need in order to register on July 26, 2024?
Arrive at the registration booth with your phone ready to show your ticket or a print-out version of your ticket. Please do not block the main check-in line unless you have a ticket ready to show the volunteer at the registration booth.
If you are unable to locate your ticket, the HELP DESK will be setup for assistance.
What if I don’t receive my ticket?
Your ticket will be sent immediately after your purchase. The #1 reason for this is a typo in your email address. The system won’t correct typos.
Before contacting support, please make sure you check your email addresses for your order details.
Please check your spam and junk folders.
If you need assistance, please contact [email protected] and we will confirm your email address and resend your ticket.
What should I do if I miss the registration window for the in-person event?
Everyone must register for the event. If you think you’ll be unable to make the registration window, please contact [email protected] to coordinate late arrival and registration.
What do I do if I lost my conference pass?
The registration booth will be setup for the duration of the event. Please provide your first and last name, your ticket purchase confirmation and a new conference pass will be issued to you.
You must keep your pass for the duration of the event. It will give you access to events based on your ticket category.
CANCELLATION POLICY
What is the cancellation policy?
All ticket sales are final!
You have an option to add Purchase Protection and get a refund of your purchase if a qualifying unforeseen circumstance prevents you from attending this event.
If you purchased a protection plan, you would receive a separate email with instructions and it is billed as a separate charge to your credit card.
Terms, conditions and exclusions apply. Click on the link under Purchase Protection to learn more.
Please note: Purchase Protection is a service offered by Purchase Protection LLC and not managed by the organizers of the upcoming event.
You will need to contact Purchase Protection LLC for refund and customer service inquiries.
Who pays the refund?
Purchase Protection reimburses any attendees who files a valid claim. The event organizer does not have to pay these refunds.
How does Purchase Protection collect the fee?
Attendees who enroll in Purchase Protection will have their card charged immediately after successfully paying for the event. This appears on their credit card statement as PurchaseProtection.com
Can attendees enroll in Purchase Protection after they register?
No, attendees must enroll in Purchase Protection at the time of registration and cannot be upgraded later.
What is the deadline for a registrant to file a claim?
Attendees who have a valid claim must submit their claim within 48-hour after the event occurs.
Is Purchase Protection available for attendees paying with offline payment methods?
No, Purchase Protection is only offered to attendees who pay with credit card payments.
UPGRADE OR TRANSFER TICKET
Can I upgrade/downgrade my ticket?
You can’t downgrade your ticket. To upgrade, please contact [email protected].
Can I transfer my ticket to someone else?
Please contact [email protected]. Please include the name and email address you used to sign up, and the name and email address of the person you are transferring your ticket to.
CONFERENCE QUESTIONS
Will transportation be provided for the evening “Under the Stars” event?
No. The outdoor space for the “Under the Stars” event is a short 5 min walk from the venue.
What time do I need to be seated for the sessions?
The doors will open 40 minutes prior to each session. Please refer to the schedule. The virtual streaming and in-person sessions will start promptly, and the doors will be closed at the scheduled times. We ask everyone to be seated at least 15 min prior to the start of each session. You might want to make lunch and dinner reservations ahead of time to ensure you are back in time for the following session.
What do I need to bring to the conference?
Please bring a notepad and pen if you would like to take notes. You will also have access to webinar recordings for up to 2 months.
What do I need to bring to the evening “Under the Stars” event?
Please bring a flashlight and bring enough layers of warm clothing to stay warm. Temperatures may vary, but it is good to be prepared even in summer. Chairs will be provided.
Where can I find updated information about the event once I purchase my ticket(s)?
You will receive an email with important information regarding the event, registration, your ticket, and more, closer to the event date.
Please make sure to check your spam or junk folder.
Will the venue be wheelchair accessible?
Please contact v[email protected] to make arrangements.
Will you provide American Sign Language Interpreters for the upcoming conference?
We don’t provide language interpreters, but if you are considering having an interpreter accompany you for the upcoming event, please contact [email protected] to make arrangements.
Are pets allowed?
No, pets are not allowed during either the indoor sessions or the “Under the Stars” event. If you are bringing a service dog, please contact [email protected] to make arrangements.
WEBINAR INFO
Will my in-person ticket include the webinar replay?
Yes, your in-person ticket includes access to the webinar replays. We will share more details closer to the event date.
When will I receive my webinar replay link?
An email will go out closer to the event date with more detailed information.
Can I refund my webinar ticket?
All webinar tickets are final sale. Free replays will be available for 2 months following the event.
I will be attending virtually only. Do I register for the webinar?
We are finalizing the logistics for the virtual attendance and will send out an email with specific instructions.
VIDEO AND PHOTO POLICY
What is your photo and video policy?
Taking photos and/or videos during any of the sessions are not allowed. Your in-person ticket includes the webinar replay and you will have access to these recordings for at least 2 months following the conference.
MEALS AND ACCOMODATIONS
Where should I stay?
Attendees are free to make their own lodging arrangements. You may want to use a discount consolidator, such as hotels.com or a similar website.
Will Lunch and Dinner be provided?
Meals are not provided. Guests are on their own for lunch and dinner.
If you must leave the venue during the break, please be back in the ballroom 15 min before the next session starts and make sure you have a conference pass to access the venue.
FACILITY INFO & HOURS OF OPERATION
Callaway Vineyard and Winery is a private estate that opened its doors to us to host a 3-day CE5 event. The venue will be open from 10 am - 6 pm for the duration of the event. If you decide to leave the venue during lunch or dinner breaks, you will need to show a conference pass to the security personal to access the venue.
Do I pay for parking?
The parking is complementary.
Does Callaway allow overnight RV parking?
Callaway is gated and does not allow overnight parking. The venue recommended the link below to assist with the RV arrangements.
https://rivcoparks.org/regional-parks-campgrounds/lake-skinner-recreation-area
VOLUNTEERING
Are there any volunteer opportunities?
The dedicated team of volunteers with specific skill sets have been put together to support the logistics of the upcoming July event. However, we are months away from the event date and always anticipate any last-minute changes. We have started a waitlist and will process all inquiries on a first-come-first serve basis if we need to engage more volunteers.
Please feel free to email [email protected] and attach a brief description of your skill set. You will be contacted if an opportunity arises.
ADDITIONAL INFORMATION (Click the links below)
Visit Dr. Steven Greer’s website at: www.drstevengreer.com
Download the CE5 ET Contact app
Dr. Greer’s Books and Merchandise
Still have unanswered questions?
Please email [email protected] for more information.
